Contact

Talk to the person who would do the work.

Not a sales team, not a form that routes to a queue. One of the three of us answers, usually the one whose area it is.

Booking

Pick a time

A real calendar, not a contact form. You see the slot, you take it, you get a confirmation with the call link.

{{TODO: BOOKING}} — calendar embed — Cal.com or Savvycal account, then the inline widget replaces this box

Until the embed lands, the fallback below is live and monitored.

After booking

Written down because knowing what happens next is what stops people cancelling.

01Immediately
Confirmation with the call link
Plus a short note asking for anything useful in advance — a repo, a doc, a screenshot of the thing that is broken. Optional, and it makes the call better.
02On the call, 30 minutes
We work out whether this is real
What is broken, what you have tried, what the deadline actually is. If we are the wrong answer we will say so and point you at the right one.
03Within two working days
A written follow-up
What we heard, what we would do, what it would cost and how long. In writing, so you can forward it to whoever else has to agree.

Direct